The Borough of Queenscliffe is located in one of Victoria’s premier coastal areas and is defined by unique environmental values, built heritage and maritime history.
Our two townships of Point Lonsdale and Queenscliff are located on the Traditional Lands of the Wadawurrung People. We are the smallest council in Victoria and the only local government area that has not been subject to amalgamation.
Why join us?
Work at a beautiful beachside location
Opportunity to serve customers in a busy and friendly environment
Impactful work in the community and visitor economy
Job Description
Position objectives
This position will:
Provide an efficient and effective customer service to ratepayers and visitors and ensure customer enquiries are dealt with in an expeditious and courteous manner.
Work in front-line customer service across two distinct Council teams: the Customer Service team at the Council offices (50 Learmonth St) and the Visitor Information Centre (55 Hesse St).
See position description for full position details.
Desired Skills and Experience
Key Selection Criteria
Experience in customer service and administration.
Well-developed oral and written communication skills, including excellent telephone and customer service skills.
Proficient in the use of the Microsoft Office suite (including Outlook, Word, Excel) and demonstrated ability to learn other office software systems.
Demonstrated organisational skills, including proven ability to manage multiple tasks.
A desire to prioritise community needs and to genuinely wish to help others.
Mandatory Requirements
You have the right to live and work in Australia
A current Working With Children Check (or must be obtained before commencing employment)
Police Check (must be obtained before commencing employment)
How to apply
Simply complete the application process by clicking the "Apply Now" button and we'll be in touch with you shortly regarding your application.
You will need to attach a resume and short cover letter outlining your suitability for the role.
If you'd like to know more contact Abbey Tatterson, Manager Customer Experience at recruitment@queenscliffe.vic.gov.au or call 03 5258 1377.
Applications close 4pm Monday 22 June 2026.
Inspired by the Borough of Queensliffe’s Latin motto, Statio Tutissima Nautis, that translates as ‘the safest anchorage for seafarers’, Council is committed to creating a safe and friendly working environment where people are respected, valued and encouraged to do their best and where our customers are also respected, valued and made to feel safe. We are an Equal Employment Opportunity Employer that embraces and values child safety.
